Customer Service

Should you require information or help, please contact us by email or call us at 716-297-1421 and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 2 to 7 business days (US & Canada)
  • In-store pick-ups available within 24 hours 
  • Next-day and Express delivery options also available
  • See the delivery FAQs for further details on shipping methods, costs, and delivery times
PAYMENT METHODS

FREE AGENT accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.
  • FREE AGENT features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Due to COVID-19, we are currently not accepting returns or exchanges.

Please read our FAQ for any questions you may have.

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